Photo Credit: Matt McGee, Flickr I love fall! It brings cool weather, colorful leaves, and my very favorite: the World Series. Even if my Dodgers, don’t quite make it into October, I relish the energy and camaraderie that comes from knowing baseball lovers across the country are focusing on the best of the season’s best. … More What Business Can Learn From Baseball
My past few years have been full of beautiful times and blessings…and also the hardest challenges I’ve ever faced. During that time I’ve learned something quite interesting: I now believe trials and disappointment just might be the fastest (albeit bumpiest) path to clarifying what matters most to me. Hard times have proven to be the … More Disappointment Has Revealed the True Desires of My Heart
In a world where personnel managers often scramble for employees who are technically competent to fill their vacant positions, the desire for a truly customer-friendly workforce may be put on the back burner. Don’t let that happen! Building a team that makes your customers their top priority may well be your fastest route to happy … More Top-Notch Customer Service Brings Customers Back Again and Again
Blog-Turned-OpEd Piece While writing a blog post about the importance of mentoring in my own life, the message grew to include how we can all help young (and not-so-young) people grow to be successful in whatever career they choose. The following piece was published in the December 25, 2014 issue of The Bakersfield Californian: As … More Mentoring People of All Ages Will Build a Stronger Workforce and it Falls on All Our Shoulders
I’m a voracious note-taker. Sometimes people tease me about it in meetings or doctor appointments, but it has come in handy many times. I also like to record memories by taking plenty of pictures or video with my cell phone. I did none of that, though, during one of the very most significant events in … More It’s Never Too Soon to Start Finishing Well
Sitting around the conference room table in the early 1990’s, our management team dissected (some of us more enthusiastically than others) the wisdom set forth by Steven Covey in his management doctrine, Seven Habits of Highly Effective People. It was required reading for the team, and each Monday one person’s name would be drawn from … More Finding My Deeper Burning Yes
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